DE reserves the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.
The booking will be used exclusively for the trip indicated and by the person who is listed on the booking form. The booking form will be valid solely for the person whose name appears on it and for the trip listed on this reservation. The reservation is non-transferable and cannot be transferred to a third party.
Credit Card Charges
Under no circumstances will DE be responsible for the charge fees or higher conversion rates that come from your host bank. Your credit card will be charged in the currency based on the location of your host bank. DE is not responsible for any extra hidden fees that are charged from your host bank. DE will always charge for the trip and other services in the Credits Card's currency of origin, unless the customer specifies to be charged in euros or another currency in the comments of the booking form. A processing fee of 5% will be added to all purchases made via credit card.
Excursion Cancellation Policy
All cancellations must be submitted in writing. DE is not responsible and no money will be refunded for cancellations based upon sudden illness, weather conditions, or acts of terrorism. Also, it is the client’s responsibility to ensure they meet entry requirements for destinations of any trip or excursion booked through DE. As such, no refund will be issued to clients who lose or are unable to find their travel documents or show up for the trip and are unable to travel or check in to the hotels due to improper and/or lost documentation.
Customers who cancel their reservations up to 7 DAYS prior to the departure date of the excursion will receive a 50% refund of the amount paid. Customers who cancel their reservations between 3 AND 7 DAYS prior to the departure date of the excursion will receive a 40% refund of the amount paid. Customers who cancel their reservations less than 3 DAYS prior to the departure date will receive no refund. Under no circumstances will refunds be granted for customers who fail to arrive on the day of departure.
Customers who cancel their reservation or are unable to participate in a trip due to medical circumstances such as illness or sickness will not be given a refund but they will be able to go on a different DE trip as long as they show proof from a medical doctor and pay a 50 Euros fee.
Customers who change their reservation date up to 7 days prior to the departure date of the excursion will incur a fee of 15 Euros. Customers who change their reservation date between 3 AND 7 DAYS prior to the departure date will incur a fee of 20 Euros. Customers who change their reservation date less than 3 DAYS prior to the departure date will incur a fee of 25 Euros. Customers who change their reservation date the day before or the same day of the departure date will incur a fee of 50 Euros. If the client switches to a different trip offered by DE, there will be no refund of monies if the new trip costs less. However, if the new trip is more expensive, the client is liable and will be charged the difference. There will be no charge for departure dates changed or rescheduled by DE.
Again, under no circumstances will refunds be granted for customers who fail to arrive on the day of departure. Submission of an online booking does not guarantee you a spot on the trip. Your reservation is neither confirmed nor guaranteed until final payment is received. All reservations are unconfirmed that cannot be processed due to inaccurate card number or the credit card being denied. By submitting an online booking, you are agreeing to have your card charged according to the stated trip price anytime prior to the trip departure date. It is the responsibility of the client to ensure that they are providing accurate payment information in order to successfully secure a reservation on DE excursions.
Under no circumstance shall DE and its employees/guides be liable for baggage damage or loss, loss of personal property, possessions or monies; personal illness; injury, arrest or conduct of any participant throughout the trip. The client agrees to assume all risk of injury and loss that may arise as a result of participating in this excursion and further agrees to hold: DE and all its employees/guides, harmless for any injury or loss that arises as a direct or indirect result of any act or omission of any third party.
DE reserves the right to cancel this excursion provided all monies collected will be returned in a reasonable amount of time. DE also reserves the right to remove any client from the excursion who is being disruptive or harmful to themselves, others, or property. If removed, the client will not be issued any refund and will be responsible for all costs needed to get back to the departure city.
Customers who cancel their reservations and then decide to return to the excursions after already cancelling will be charged the difference of the refund plus a 25 Euros fee.
About Reservations and Payments
Customers whose reservations are denied for circumstances such as denied credit/debit cards, invalid credit/debit cards, no card information in the booking form, payment in cash, or other circumstances that prevent DE from performing the transaction for the trip fee by the day before the departure date will incur a fee of 15 Euros. Furthermore, once a client makes a booking, DE has the right to charge the client's credit/debit card until the booking is confirmed. If the client cancels the trip after he/she has been charged, he/she will be refunded according to our terms and conditions. If the credit card of a traveler was unable to be charged for a trip he/she attended with DE due to unforeseen circumstances, DE has the right to charge the full trip amount to the roommate(s) of said traveler.
DE reserves the right to not process any booking for any of the offered services until there is a sufficient amount of people to run the trip. DE will inform everyone about the situation through everyone's personal account of DE, and will take no longer than one week before the trip to process all of the bookings.
Offers, promo codes & free trips
Free trips are only eligible for persons who have traveled with us previously without using a promocode or discount to book their trip.
Last Minute Bookings
Customers who sign up between 3 AND 7 DAYS prior to the departure date will incur a fee of 15 Euros. Customers who sign up their reservation dates less than 3 DAYS prior to the departure date will incur a fee of 25 Euros. Customers who sign up the day before or the same day to the departure date will incur a fee of 30 Euros.
Passport Information Fee
Customers who do not add the Passport Information (Number and Expiration Date) by the day before the departure date will incur a fee of 15 Euros.
If the costumer picks up any voucher from Discover Excursions and then decides to cancel the trip afterwards, Discover Excursions will charge the real cost of all the vouchers picked up by the costumer. The cost will be 30 Euros for the Coffee Vouchers and 40 Euros for the Cocktail Vouchers.
If the costumer receives any prize from Discover Excursions, such as FREE TRIPS or 50% OFF any of the trips, Discover Excursions will then only charge for the extra services that the customer decides to sign up for (such as Room Guarantee, Bus from Granada, and T-Shirt) or the extra charges included in the last minute Bookings, Cancellations, Switching Trips, Passport information Fee, or Reservations and Payments sections.
DiscoverExcursions Meeting Point
DE´s Meeting Point is the Consulado de Portugal unless otherwise stated. It is the responsibility of the client to ensure they know where the meeting point is and that they arrive on time to the trip meeting point on the stated trip departure day and time. It is the responsibility of the client to contact DE with any questions or concerns regarding the meeting point. DE is not liable for clients who fail to arrive on time or fail to arrive at the correct meeting point. No refunds will be granted to clients who do not arrive or who arrive late to the DE Meeting Point.
DiscoverExcursions Trip Organization
Based on amount of reservations, DE occasionally has to organize and divide the trip among several hotels and also have the buses leave at different departure times. DE is dedicated to organizing the groups as per rooming and group requests that the clients list on their reservations. However, DE shall not be liable for any refunds, claims, or loss of enjoyment of any nature or kind whatsoever related to client´s dissatisfaction with how the trip is divided as ultimately hotel rooms, bus spots, etc. are limited.
When selecting (yes) for the roommate guarantee, and listing roommates, the customer will pay, along with the listed roommates, 25 Euros each. If one roommate listed does not select (yes), they will still be charged the 25 Euros to reserve the room with their listed roommates. If the customer chooses to not select the roommate guarantee option, the customer risks rooming with other travelers on the trip. DE takes into consideration placing travelers with desired roommates if the customer selects (no), but it is only guaranteed that the customer will be with desired roommates when selected (yes) pay the 25 Euros from each roommate.
For DE Morocco excursions, in the event of weather conditions that prevent the ferry from crossing the Strait of Gibraltar, the trip will be planned accordingly until the group is able to cross. In the case of a postponed departure or return to Spain, all extra costs for any changes made in trip arrangements (hotel reservations, meals, etc.) incurred during the postponement due to the weather conditions will be the responsibility of the customer. If any additional charges are required for the changes made to the trip, the customers will be informed of these charges prior to being charged.
Forces Majeure, Forces Beyond Control
DE shall not be liable for any refunds, claims, losses, damages, costs expenses, delays or loss of enjoyment of any nature or kind whatsoever, to you or your traveling companions or group members resulting from events beyond our or a supplier’s control including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, protests, earthquakes, flight and ferry cancellations or interruptions, weather conditions, floods, or acts or restraints imposed by government authorities.
DE is not responsible and no money will be refunded for cancellations based upon forces beyond DE´s resonable control. Such examples include, but are not limited to, blackouts, storms, road closures, health risk outbreaks, transportation strikes, protests, general strikes, international visa work permit delays, acts of terrorism and acts of God. Furthermore, if the trip has departed and is interrupted by forces beyond DE´s control, the DE client understands and acknowledges that they must pay all extra costs to return back to city where trip departed. DE client is liable and responsible for any costs that are incurred on their behalf as a result of a trip interruption, extension, or delay including but not limited to country-wide protests, natural disasters, etc, may include, without limitation, extra lodging, meals, fees to change scheduled bus schedules, other transportation costs and itinerary changes.
Group Bookings & Promo Codes & Credits
Applied promo codes may not be used on previous purchases and may not be redeemed for cash. DE reserves the right to cancel and/or void promo codes and their applied discounts to the total trip cost if all members of the group do not sign up and purchase their spot on the trip and/or if the trip itself has not met the minimum number of reservations needed to run the trip.
In respect of a discounted booking (and unless expressly provided otherwise in these Terms and Conditions), if a client cancels or chooses not to use their booking, then they are not entitled to a refund of the promo code or any reinstatement of the promotion; if a client is entitled to compensation (for these purposes compensation includes a full or partial refund, credit or some other form of compensation) for their booking, then such compensation shall not include the amount of the discount; if the client changes their booking then they will not be entitled to a refund of the Discount or reinstatement of the Promotion. Promo codes are ONLY applicable to clients who have not yet signed up for the specified trip date and can NOT be applied to trip reservations that have already been processed and confirmed.
Any credit with DE, including but not limited to vouchers, special discounts, special program prices, etc, are non-transferable and are applicable to DE trips only during the current semester and are automatically void at the end of the given period.
Property Damage Policy
DE reserves the right to refuse service to anyone whose condition or conduct could endanger or discomfort himself or herself or others. All extra charges that result from disruptive or destructive behavior are the responsibility of the customer and will be charged to the credit card listed in the booking or the credit card used to make the purchase.
Lost & Stolen Items
All customers agree that DE is not responsible for any lost and/or stolen items on any of the excursions provided. Customers are responsible for their own belongings.
Sickness & illness
All costumers agree that DE is not responsible for medical treatments, including sickness that any costumer might have or develop on a trip. Customers are required to have their own medical insurance. In case of any accident, injury or illness of the client during the excursions the hospitalization and/or medication will be paid by the client.
Occasionally we offer custom trips, where we provide buses and/or other travel arrangments for our costumers in order to suit their schedule. If the costumer later decides to cancel the trip, no money will be refunded under any circumstances.